Frequently Asked Questions (FAQs)

MASTA are a private vaccination service, this means that all of our vaccinations, antimalarials and travel related retail products are chargeable.

Whilst the clinic you attend for an appointment may not be branded as MASTA, you can be reassured that the service is underpinned by MASTA exemplary clinical standards and the nurse or pharmacist that provides the service to you will have undergone stringent and comprehensive MASTA training in order to provide the service to you. The advice provided, and pricing applicable are consistent across the network too.

A clinic consultation is a risk assessment, completed face to face with one of our specialist travel health nurses in a MASTA Travel Clinic convenient for you. If there any recommendations made and vaccinations are required then they are administered during the same appointment.

Yes. Our nurses need to complete a risk assessment with you, so that we can ensure we are ok to go ahead with your vaccinations. It will also give you the opportunity to ask any questions you may have about the vaccinations/malaria tablet recommendations.

Our nurse can book your pharmacy appointment from 48 hours after your phone consultation depending on the availability of your chosen pharmacy.

Yes. You can contact MASTA on the email address below or call us on the telephone number provided on your Travel Health Plan email, and one of our nurses will speak to you regarding the changes you wish to make.

Children aged 5 to 15 years must have a parent/guardian present who is able to complete the consultation on the childs behalf.

For ages 16 and above, our nurse must speak directly to the person that is travelling. We cannot complete a consultation with a third party.

Those who are unable to complete a telephone consultation will be advised to visit a MASTA Travel Clinic for a face to face consultation. This includes those who are hearing impaired, those who do not understand English well enough to communicate with an English speaking nurse over the telephone and/or those who are located outside of the UK.

You can, however, if you have attended a face to face clinic and wish to switch to a pharmacy clinic, you must complete a telephone consultation first.

At a face to face clinic, we provide the vaccinations in the first appointment. In a pharmacy partnership, your initial appointment will be a phone consultation with the nurse; if vaccines/antimalarials are recommended, our nurse will book an appointment for you at a pharmacy clinic.

No, the vaccines are priced as on our price list. This is available by selecting ‘Services’ on the main menu and then downloading the price list.

Yes. We are often able to offer last minute appointments, including Saturdays, early mornings and evenings across the network.

For family/group bookings, you will need to register the appropriate number of individual family/group members either online or via the telephone. Please note, each traveller will need their own consultation.